Private Policy

Last updated: [2025-11-18]

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our store (“the Site”). We operate in Canada, specifically Québec, and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s Law 25 (Act to Modernize Legislative Provisions as Regards the Protection of Personal Information).

By using our Site, you consent to the practices described in this policy.

1. Personal Information We Collect

We collect the following types of personal information when you interact with our Site:

Information you provide directly

• Name

• Shipping and billing address

• Email address

• Phone number

• Payment information (processed securely by third-party providers such as Shopify Payments, PayPal, etc.)

• Any information you submit through contact forms or customer service

Information collected automatically

When you browse our store, we automatically collect:

• IP address

• Device information

• Browser type

• Time zone

• Pages viewed

• Cookies and tracking technologies

Information from Shopify

Our store is hosted on Shopify Inc., which may collect, store, and process your personal data according to its own privacy practices.

2. How We Use Your Personal Information

We use your information to:

• Process and fulfill your orders

• Communicate with you (order updates, support, promotions)

• Improve our products and services

• Detect and prevent fraud

• Comply with legal requirements under Québec and Canadian law

3. Sharing Your Personal Information

We may share your information with:

Service providers

• Shopify (store hosting, payment processing, analytics)

• Payment processors

• Shipping carriers

• Customer service tools

These partners only receive the information necessary to perform their services.

Legal requirements

We may disclose information if required by law, including Québec’s Commission d’accès à l’information or federal authorities.

4. Your Rights Under Québec’s Law 25

As a Québec resident, you have the right to:

• Access the personal information we hold about you

• Request corrections

• Request the deletion of data (where applicable)

• Withdraw your consent

• Request information about how your data is used

• Be informed if there is a confidentiality incident involving your information

To exercise these rights, contact us at:
📧 DustHub@hotmail.com
🧑💼 Person responsible for the protection of personal information: Customer Service Department

5. Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Fulfill legal and tax obligations

• Resolve disputes

After this period, your information is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies to:

• Improve your browsing experience

• Analyze traffic

• Remember your preferences

• Enable shopping cart and checkout functions

You can disable cookies in your browser settings, but some features may not function properly.

7. Security Measures

We take reasonable steps to protect your personal information, including:

• Encryption

• Secure access controls

• Risk assessments (required under Québec Law 25)

However, no transmission method is 100% secure.

8. Transfers Outside Québec

Some of your information may be processed by Shopify or other service providers outside Québec.
We ensure that these transfers comply with legal requirements and include adequate protections.

9. Age of Consent

By using this Site, you confirm that you are at least the age of majority in your province or territory, or that you have consent from a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights:

📧 DustHub@hotmail.com
🏬 SpoonScale
📍 Canada, Qc