Return policy

Last updated: [2025-11-18]

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, in the same condition that you received it.

• It must be in the original packaging.

• Proof of purchase (order number or receipt) is required.

2. Refunds

Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed to your original method of payment.

• Refunds may take 3–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable, except in cases where we made an error (wrong item sent, defective product, etc.).

3. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please contact us before returning the item.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos, and we will resolve the issue as quickly as possible.

5. Contact Us

If you have any questions about our Return Policy or need help with a return, you can reach us at:

📧 DustHub@hotmail.com
📦 SpoonScale